Chua Boon Chong

Everyone needs four things: your purpose, some other person to share life with, yourself so that you're okay being on your own, and then friends and family.

From my internship as a software developer to my current role as an IT Operator. I had learned much, but still, there is many more to be learned. Operations from Docker & Kubernetes workloads, banking COB processes, to technical support that solved tickets for users. One of the best thing I did was to taught myself with server management and self-hosting, I enjoyed the every moment of designing and maintaininig my own system which eventually will be upgraded into my own cloud server. My favourite stack include Docker, Flask, Nginx and PostgresSQL, it's also how this website is hosted.

I am always a person that quite enjoyed gaming, I tend to indulge myself in tactical games which requires team cooperation to succeed. Games such as League of Legends, Total War series, Mount & Blade: Warband, Tom Clancy's Rainbow Six Siege and Ready Or Not. So in case you are also playing the games above, feel free to send me a message and we can go play a few rounds of them.

As a person who is facinated with sci-fi, I always dreamt of a future where humans will explore the universe and expanding our civilisation. Influenced by novels such as Three Body Problem, Warhammer 40,000 and movies such as Interstellar, Dune and Avatar. Emboldened with the recent rapid advancement in Artificial Intelligence and renewal of space exploration enthusiasm with NASA's Artemis program and SpaceX's rocket developments. With the ample opportunities to find my place in the vast world. The future has never been more exciting.

Professional Experience

IT Operator

Farben Information · Outsourcing Contract

July 2025 - Present ()
  • Deployed observability platform across cloud and on-premise infrastructure with Prometheus for metrics and Grafana for visualisation
  • Maintained 50+ Huawei Cloud ECS instances without unplanned downtime
  • Served as final escalation point for complex requests and incident reports, processing 350+ tickets monthly
  • Collaborated with the team to transform ticketing process from manual, email-based intake to self-service ITSM workflows
  • Managed nightly Close-of-Business (COB) jobs for core banking systems, resolving 99% of the runs and escalating to developers in rare edge cases
  • Administered Windows AD for 100+ users, processing provisioning requests within a 15-minute SLA
  • Authored 6 and updating 10+ SOP manuals to reduce onboarding time for new employees and keep documents up to date with company and and government policies

Software Analyst

Hitachi Rail · Apprenticeship

Nov 2024 - Jun 2025 (8 months)
  • Automated auditing workflows using Jenkins CI/CD pipelines and reducing manual effort by 44% (from 90 minutes to 50 minutes per audit cycle) to guarantee critical compliace checks
  • Achieved 98.8% SLA compliance rate for solving 500+ technical support tickets over 8 months across multi-region issue (NA, EU, and SEA)
  • Standardised debugging protocols that cuts average resolution time from 3 days to 1 day
  • Design Jira forms to enforce data consistency at ticket creation and improve accuracy of audits and reviews
  • Mentored 3 apprentices with shadowing sessions and wrote documentations for knowledge transfer

Software Developer

Presoft · Internship

Apr 2023 - Jul 2023 (4 months)
  • Modernised web interface for accounting platform to serve 100+ daily users
  • Automated FTP backup process for 100+ files daily via Windows desktop app to eliminate 1 hour of manual workflows
  • Strengthened system security by building a license key validation system to reduce unauthorised access attempts by 25% and accelerate user verification from 3 minutes call to staff member to a 10 second copy, paste & click verify
  • Developed 5 custom plugins according to clients' on-demand requests for accounting platform

Technical Skills

Infrastructure

Linux Server Administration Windows Server Active Directory VPS Management Home Assistant

DevOps & Monitoring

Git GitHub Jenkins Prometheus Promtail Loki Grafana VictoriaMetrics

Cloud & Containerization

Docker Kubernetes

Networking & Security

VPN Configuration Networking Nginx SSL/TLS Domain Management Cloudflare

Programming Languages

Python C# C++ Java R Bash

Backend Development

Flask REST API Redis PostgreSQL MySQL MSSQL SQLite

Data & Machine Learning

n8n ollama OpenWebUI Pandas Tableau Power BI

Automation & Integration

Postman Jira

Certifications

AWS Certified AI Practitioner

May 2025 - May 2028

AWS Certified Cloud Practitioner

April 2025 - April 2028

Education

Bachelor of Science in Computer Science (Artificial Intelligence)

Asia Pacific University of Technology & Innovation

June 2021 - June 2024

Japanese Cultural Club, Analytics Club, Artificial Intelligence Club

Languages

English Fluent
Mandarin Chinese Fluent
Malay Proficient
Japanese Conversational