Chua Boon Chong

Everyone needs four things: your purpose, some other person to share life with, yourself so that you're okay being on your own, and then friends and family.

Computer science graduate with proven production operations experience managing Kubernetes workloads, banking COB processes, and 500+ multi-region support tickets at 98.8% SLA. Self-taught infrastructure engineer who designs and maintains personal production systems achieving 99.99% uptime.

My stack includes Flask, Docker, PostgreSQL, Nginx, and monitoring tools like Grafana and Prometheus — all deployed and maintained from scratch. AWS certified with hands-on expertise in CI/CD automation, system monitoring, and secure infrastructure design.

✉ Email in LinkedIn { } GitHub

Work Experience

IT Operator

Farben Information · Contract

July 2025 - Present (7 months)
  • Respond to and resolve COB batch failures within 30 minutes, performing root cause analysis that reduced recurring issues by 10%
  • Managed Kubernetes pod lifecycle across 20-30 pods on vanilla k8s clusters via JumpServer while utilising Grafana dashboards for monitoring, resulting in zero unplanned downtime over 6-month period
  • Administer Windows AD for 100+ users, processing 15+ provisioning requests monthly with 24-hour turnaround time
  • Migrated 10+ operational SOPs and guides to Wiki.js, reducing documentation search time by 60% and improving knowledge accessibility for 15+ team members
  • Collected and analyzed JumpServer access logs covering 50+ instances, identifying security patterns that informed access policy improvements

Software Analyst

Hitachi Rail · Apprenticeship

Nov 2024 - Jun 2025 (8 months)
  • Automated auditing workflows using Jenkins CI/CD pipelines, reducing manual effort by 44% (from 90 minutes to 50 minutes per audit cycle)
  • Established debugging protocols that reduced average bug resolution time from 3 days to 1 day
  • Achieved 98.8%+ SLA compliance rate while managing 500+ technical support tickets over 8 months across NA, EU, and SEA regions

Software Developer

Presoft · Internship

Apr 2023 - Jul 2023 (4 months)
  • Built interactive web interface for accounting platform, serving 100+ daily users
  • Built Windows desktop application that automated FTP backup processes for 100+ files daily, reducing manual backup time from 1 hour to 15 minutes
  • Developed license key validation system that reduced unauthorized access attempts by 25% and streamlined user verification from 3 minutes to 20 seconds
  • Implemented real-time messaging system using SignalR for server-client communication, enabling instant updates for 20+ concurrent users

Technical Skills

Cloud & Containerization

Linux Server Administration Windows Server Active Directory Docker Kubernetes (Operations & Monitoring) VPS Management

Networking & Security

VPN Configuration Networking (TCP/IP, OSI Model) Nginx SSL/TLS Domain Management Cloudflare Zero Trust (Access, Tunnels, Service Tokens)

DevOps & Monitoring

Git GitHub Bitbucket CI Jenkins Prometheus Grafana JumpServer Wiki.js

Programming Languages

Python C# C++ Java R Bash

Backend Development

Flask REST API Design Gunicorn WSGI PostgreSQL MySQL MSSQL

Data & Machine Learning

PyTorch TensorFlow scikit-learn Pandas NumPy Tableau Power BI

Automation & Integration

n8n Postman Jira Apache Spark

Certifications

AWS Certified AI Practitioner

May 2025 - May 2028

AWS Certified Cloud Practitioner

April 2025 - April 2028

Education

Bachelor of Science in Computer Science

Asia Pacific University of Technology & Innovation

June 2021 - June 2024

Japanese Cultural Club, Analytics Club, Artificial Intelligence Club

Languages

English Fluent
Mandarin Chinese Fluent
Malay Proficient
Japanese Conversational